🔒 Privacy & Security
Last Updated: January 1, 2026

Luck7 Privacy Policy — Your data is safe with us

Your privacy is our top priority at Luck7. This Privacy Policy explains in detail what data we collect, why we collect it, how it is stored, and what rights you have over your information.

📌 Important: By using the Luck7 platform, you agree to this Privacy Policy. If you have any questions, please reach out to our support team.

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1

What Data We Collect

When you create an account or use our services on Luck7, we collect various types of information. This is done to provide you with the best possible experience and to ensure platform security. We never collect data that is not necessary.

Personal identification information:

  • Full name and date of birth
  • Mobile Number & Email Address
  • National ID or passport number (for KYC verification)
  • Current address

Financial Information:

  • Payment method details (bKash / Nagad / Rocket number)
  • Transaction history & amounts
  • Withdrawal and deposit records

Automatically collected information:

  • IP Address and Device Information
  • Browser type and operating system
  • Time spent on the platform and pages visited
  • Cookies and Local Storage Data
  • Referral source & click patterns

Voluntary information: Some information on Luck7 is entirely optional to provide. However, certain services may be restricted without it — for example, KYC verification is mandatory for withdrawals and claiming bonuses.

2

How We Use Your Information

Luck7 uses the data it collects only for specific, legitimate purposes. Out of respect for your privacy, we follow a data minimization policy.

Purpose of use What information is used
Account creation and management Name, email, mobile number
Identity verification (KYC) National ID, date of birth
Payment processing Payment method details, transaction history
Fraud prevention IP address, device information, behavioral analytics
Customer Support Contact details, account history
Promotions and offers Email, mobile number (subject to consent)
Legal and Regulatory Obligations All relevant information

Luck7 never sells your personal data to advertisers or third parties. Your data is yours — we only use it to deliver our services to you.

3

Data retention and deletion

Luck7 stores your data on secure servers. We only retain information for as long as necessary — keeping data beyond that point goes against our policy.

Retention Period:

  • Account Information: For the duration of the active account + 5 years after closure (as required by law)
  • Financial Transactions: 7 years (in accordance with international AML regulations)
  • KYC Documents: 5 years (as per regulatory authority guidelines)
  • Cookie Data: 1 year or until the browser is closed
  • Support conversations: 2 years

Data deletion request: Once the legal retention period has expired, you may request deletion of your data. This request may be limited for accounts that are active or under investigation.

4

Sharing data with third parties

Luck7 never sells your personal data. However, limited information may be shared with trusted third parties in specific circumstances:

  • Payment processor: bKash, Nagad, Rocket and crypto gateways — information required to process transactions
  • Game software provider: Minimal data required to run games (user ID only)
  • Cybersecurity Services: For fraud detection and prevention
  • Legal Authorities: Upon a court order or an official request from a regulatory authority
  • Audit Firm: For license renewal & compliance verification

All third parties listed above are bound by Luck7's data protection agreements and may only use the information received for its specified purpose. Any misuse of your data will result in legal action against the party responsible.

International Data Transfers: In some cases, data may be stored on servers outside Bangladesh. When this occurs, international data protection standards are upheld.

5

Cookie Policy

Luck7 uses cookies on its website and app to improve your experience. Cookies are small text files stored in your browser.

Cookie Types:

  • Essential Cookies: Login sessions & security — these cannot be disabled
  • Functional Cookies: To remember language preferences and theme settings
  • Analytics cookies: Understanding usage patterns to improve the platform
  • Marketing cookies: To show you relevant offers (subject to your consent)

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may limit some features.

6

Your Privacy Rights

Luck7 believes every user should have full control over their own data. We guarantee the following rights:

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Right to access your data

You can request to know what personal data Luck7 holds about you.

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Right to rectification

You can contact support to request corrections to any incorrect or outdated information.

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Right to erasure

You may request deletion of your data after the legal retention period has expired.

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Right to restrict processing

You can object to the processing of your data in certain circumstances.

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Right to data portability

You can request an export of your data in a machine-readable format.

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Marketing opt-out

You can opt out of promotional emails or SMS at any time.

To exercise your rights: To exercise any of the rights above, email the Luck7 support team. We will respond within 30 days.

7

Technical measures for data protection

Luck7 uses internationally recognized security technology to protect your personal and financial information. Our security infrastructure is continuously updated to stay ahead of the latest cyber threats.

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted
  • AES-256 Storage Encryption: All sensitive data stored in the database
  • Two-factor authentication (2FA): An extra layer of security at login
  • Firewall and DDoS protection: Server-level attack prevention
  • Regular penetration testing: Third-party security audits
  • Access Control: Only authorized staff have access to your data
  • Real-Time Monitoring: 24/7 suspicious activity monitoring

Despite our best efforts to protect your data, no online platform can guarantee 100% security. However, Luck7 will act swiftly in the event of any security breach and will immediately notify all affected users.

8

Children's Privacy Protection

The Luck7 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors.

  • Age verification is required at registration
  • Age verification is completed as part of the KYC process
  • If a minor is identified, the account is immediately suspended and all associated data is deleted

For Parents: If your child has accidentally created a Luck7 account, please contact support immediately. We will suspend the account and delete all associated data without delay.

9

Privacy Policy Updates

Luck7 reserves the right to update this Privacy Policy in part or in full when necessary. Changes may be made in response to new laws, technological developments, or business requirements.

  • You will be notified by email of any significant changes
  • The date of any changes will be shown at the top of the page as "Last Updated"
  • Continued use of the platform after any changes will be considered acceptance of the updated policy
  • If you do not agree to the updated policy, you will have the option to close your account

Recommendation: Visit this page regularly to stay up to date with any Privacy Policy changes. Staying informed is the best way to protect your data.

10

Contact & Complaints

Luck7's dedicated team is always ready to handle any questions, requests, or complaints regarding the Privacy Policy.

  • Email: [email protected]
  • Response Time: Typically within 24–48 hours
  • Complex requests: Full response within 30 days

Luck7 takes all privacy violation complaints seriously and investigates them thoroughly. If your complaint is found to be valid, corrective action will be taken promptly.

To learn more: For privacy-related questions, contact our FAQ Page View or Responsible Gaming Go to page.


Why is your data safe at Luck7?

Learn about the key pillars of our privacy protection

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Military-grade encryption

Luck7 uses 256-bit SSL encryption — the same technology trusted by banks and government institutions. Every transaction and login on your account is fully secured.

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Sale of data is prohibited

Luck7 never sells your personal data to third parties. Your information is used solely to provide our services — that is a firm policy.

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Full user control

You have the right to view, correct, or delete your own data at any time. Exercise this right through Luck7 support whenever you need.

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24/7 Security Monitoring

Luck7's cybersecurity team monitors your account around the clock. Immediate action is taken if any suspicious activity is detected.

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Transparent data usage policy

We always clearly state why we are collecting any piece of data. There is no hidden data collection or undisclosed use on Luck7.

Fast complaint resolution

Luck7 treats all privacy complaints as a top priority. You can typically expect an initial response within 24 hours.


Frequently Asked Questions

Frequently asked questions about the Privacy Policy

No, Luck7 never sells your personal data. Limited information may be shared with trusted third parties only for payment processing, KYC verification, and legal obligations — and those parties are bound by confidentiality agreements.

Yes, once the legal retention period has expired (7 years for transaction data), you can request deletion. Email our support team and we will complete the process within 30 days.

Luck7 support chat conversations are retained for 2 years for quality improvement and dispute resolution purposes. Personal messages are accessible only to authorized support staff and are never shared with third parties.

If you notice any suspicious activity, contact Luck7 Support immediately. We will promptly lock the account, launch an investigation, and secure your balance if needed. We strongly recommend changing your password regularly and keeping 2FA enabled.

Yes, you can unsubscribe from promotional emails or SMS at any time. Click the "Unsubscribe" link at the bottom of any email or submit a request to our support team. Please note that essential account notifications cannot be turned off.

Have you read the Privacy Policy? Join Luck7 Now!

Your data is completely safe and confidential at Luck7. We stand for transparency and trust. Open a free account today and enjoy secure gaming.

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SSL Secured
256-bit Encryption
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Data protection
International Standards
Transparent Policy
No hidden terms
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24/7 Support
Always Here for You
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